All safeguarding issues must be handled using our safeguarding policy.
All complaints that cannot be dealt with by the centre manager should be passed to head office promptly. Head office can handle complaints from parents. Informal complaints and Stage 1 or 2 complaints must be recorded in the records folder at centre and kept for 3 years in accordance with OFSTED regulations.
Informal complaint to centre
Centre Managers will attempt to deal with complaints informally in centre. Details should be stored in the records folder.
Stage 1 – Informal Complaint to head office
Upon receiving a complaint Head office will appoint someone to listen to the complaint verbally and make informal recommendations within 28 days.
Stage 2 – Formal Complaint Investigation
If the recommendations are not acceptable to one or more parties, they can request that it be escalated to stage 2. Head Office will appoint an investigator, interview the people involved and write a report. This report will be shared but parts might be redacted.
The report will be completed within 28 days of escalation to stage 2.
Genie Private Tutors Franchises Ltd.
0333 344 2280
Money Back Guarantee to Parents
If you are not satisfied with the emotional or educational progress of your child we offer a money back guarantee in the first 28 days. To qualify you must ensure: regular attendance; your availability for feedback and children complete all homework. Issues must be raised at the earliest opportunity to allow us to respond to concerns. The guarantee is discretionary. If you wish to complain about a centre’s decision you should contact head office.
Referrals, Introducing and Recommending new Customers to Genie Tutors
To qualify for any cash or voucher the person referred must have never sent a child, or attended Genie Tutors in the past or be known to Genie Tutors. We will check our records to ensure that this does not happen. Further terms might be applicable but will be stated on the advert. Multiple introductions can result in multiple rewards. Offers cannot be used in conjunction with any other offer.
Terms and Conditions for Offers
All offers are only available at participating centres.
Multiple offers cannot be used in conjunction.
Any money off or reduction is applied to tuition attended in the month advertised.
Competition Terms and Conditions
From where ever you access the competition the laws of England and Wales apply and the courts of England and Wales shall have jurisdiction in the event of a dispute
No purchase necessary
Entries will not be returned and any copyright will pass to the organiser of the competition
Winning entries names, photos and images may be used in publications and promotions. Entry into the competition will give us permission to use the information provided
Entrants must be 18 or over
The competition is not open to employees, franchisees and owners of any Genie Tutors organisation and their families
Money Back Guarantee to Schools
See details in contract before signing.
Try before you buy and other promotions
Terms and conditions available during consultation or upon request and will be shared with you before signing.
Genie Tutors is the sole owner of the information collected on www.genietutors.co.uk. Genie Tutors collects information from our users at several different points on our Website. The information that is collected through this site is used for marketing or analysis purposes only.
We do not provide or share your information with other third parties.
Information gathered through this web site will be held in a secure database be used periodically to assess the success of the web site and the actions generated from the levels of traffic generated.
When you request a page from the site’s web server, the server automatically collects some information about your system, including your IP address. Genie Tutors collects the minimum information necessary to ensure our service works.
We ask for information from the user on our enquiry form. Information gathered through this form will be held in a database and be used periodically to assist in the various marketing activities of Genie Tutors.
We do not share your information with other third parties.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
In the event Genie Tutors goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
This Web site contains links to other sites. Please be aware that we, Genie Tutors are not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this Web site.
Changes to this Statement
Genie Tutors will occasionally update this Privacy Statement to reflect company and customer feedback. Genie Tutors encourages you to periodically review this Statement to be informed of how Genie Tutors is protecting your information.
We shall remove you from our database of site users and stop sending you information upon request. Simply send an email to email@example.com telling us what you would like us to do giving your name, address, email and telephone number to unsubscribe.
Wherever possible, links will include a Title/ALT Tag. This will allow for the visitor to see the title of a link before clicking on it. This will also be advantageous for screen reader software.
Link text is never duplicated; two links with the same link text always point to the same address.
Wherever possible, images contain titles, ALT tags, and sometimes even captions.
We would recommend the following accessibility software from various vendors.
- We would recommend JAWS a screen reader for Windows. A time-limited, downloadable demo is available here.
- An alternative Screen Reader is Lynx, a free text-only web browser for blind users with refreshable Braille displays.
- Links is a free text-only web browser for visual users with low bandwidth.
- Opera, a visual browser with many accessibility-related features, including text zooming, user stylesheets, image toggle. A free downloadable version is available. Compatible with Windows, Macintosh,Linux, and several other operating systems. Click here to download Opera
The following services are external systems for checking the compliance of our website. These ard 3rd party systems and their reports are only for use as guidance.
- Bobby is a free service to analyse web pages for compliance to accessibility guidelines. A full-featured commercial version is also available.
- W3C HTML Validator
- W3C HTML Validator is a free service for checking that web pages conform to published HTML standards.
- Lynx Viewer
- Lynx Viewer is a free service for viewing what your web pages would look like in Lynx.